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Guide for submitting a request
For a quick and effective solution to your problem, please provide as much information as possible in the request. The more information you provide, the sooner we can solve your issue. Our recommendations for writing a request:
  • Inform your site name or your server IP address
  • Provide step-by-step instructions for us to reproduce your problem
  • If possible, provide a screenshot showing the issue
  • Indicate the approximate time of the problem, as well as any changes you've made before the problem appeared
  • Provide login information to the admin area of your site in case the need to check the operability of the internal functionality of the site
  • If you need to restore the site from a backup, specify what date you want to restore from
Maximum detailed information significantly speeds up the process of solving a user request.