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  • Inform your site name or your server IP address
  • Provide step-by-step instructions for us to reproduce your problem
  • If possible, provide a screenshot showing the issue
  • Indicate the approximate time of the problem, as well as any changes you've made before the problem appeared
  • Provide login information to the admin area of your site in case the need to check the operability of the internal functionality of the site
  • If you need to restore the site from a backup, specify what date you want to restore from
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